Return & Refund Policy.
At Bagistry Vault, customer satisfaction is important to us. We aim to provide quality handbags and accessories along with a transparent shopping experience. Please review our Return & Refund Policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 14 days of delivery if:
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The item is unused and in its original condition.
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The item is returned with all original packaging and accessories (if applicable).
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The item shows no signs of damage, misuse, or alteration after delivery.
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Proof of purchase is provided.
Returns requested after the return period may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Final sale items
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Gift cards
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Customized or personalized products
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Items damaged after delivery due to customer misuse
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Products returned in a condition different from when received
Return Process
To initiate a return, please contact our customer support team at:
Email: support@bagistryvault.com
Please include:
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Order number
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Full name
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Reason for return
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Photographs (if applicable)
Once your request is reviewed, we will provide return instructions.
Items returned without prior authorization may not be accepted.
Refunds
After receiving and inspecting the returned item, we will notify you of the refund decision.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow several business days for the refund to appear in your account, depending on your payment provider or bank.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
We will review the issue and work toward an appropriate resolution.
Shipping Costs
Unless otherwise required by law:
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Original shipping charges are non-refundable.
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Customers are responsible for return shipping costs.
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Return shipping costs may only be refunded if the return results from our error.
We recommend using a tracked shipping service when returning items.
Order Cancellations
Orders may be cancelled before shipment by contacting our customer support team.
Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to this Return & Refund Policy.
Consumer Rights
Nothing in this policy limits any rights customers may have under applicable consumer protection laws.
Contact Us
For questions regarding returns or refunds, please contact:
Bagistry Vault
Email: support@bagistryvault.com
Phone: +44 7882 759698
Address: Office 51, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE
We are committed to providing fair, transparent, and professional customer service.